CONDITIONS OF SALE
TERMS AND CONDITIONS
1. The company DONNE DU SENS in the person of Vincent PONTIER offers its products for sale on the online shop WWW.VINCENTPONTIER.COM/ELEPHPANT/
The company DONNE DU SENS on the shop which bears the name “ELEPHPANT SHOPPING” carries out its own e-commerce activity exclusively for end users hereinafter referred to as “CONSUMERS“.
2. The term “CONSUMERS” refers to any natural person who does not operate for professional purposes. In this sense, if you are not a “CONSUMER“, we invite you to refrain from entering into commercial transactions on the online shop “ELEPHPANT SHOPPING” at the internet address WWW.VINCENTPONTIER.COM/ELEPHPANT/
3. In view of the commercial policy described below, DONNE DU SENS reserves the right not to process orders from subjects who are not “CONSUMERS” or orders that do not comply with this commercial policy.
4. These general terms and conditions of sale exclusively govern the offer, transfer and acceptance of purchase orders for products present on the WWW.VINCENTPONTIER.COM/ELEPHPANT/ shop.
YOUR PURCHASES ON THE SHOP “ELEPHPANT SHOPPING” ON THE INTERNET ADDRESS: WWW.VINCENTPONTIER.COM/ELEPHPANT/
1. We will provide you with information on the essential characteristics of each of the products ordered and the related price (including applicable taxes), the means of payment that you may use to purchase each product and the terms and conditions of delivery of the products purchased, the delivery charges, the conditions for exercising your right to return, and finally, the terms and deadlines for returning the products purchased.
2. The contract is concluded when DONNE DU SENS receives your order form electronically and once the accuracy of the order data has been verified.
3. Before proceeding with the purchase of the products by transmitting the order form, you will be asked to read carefully the General Terms and Conditions of Sale and to accept them.
4. The order form will be archived in our database for the time necessary for the dispatch of the orders and according to the legal deadlines. You will be able to access your order form by consulting the section “Your account / Your last orders“.
5. Before submitting the order form, you will also be asked to detect and correct any data entry errors.
6. The languages available to conclude the contract with DONNE DU SENS are French and English.
7. Once the contract is concluded, DONNE DU SENS will take charge of your order.
8. In the event that the products presented on “ELEPHPANT SHOPPING” at the internet address: WWW.VINCENTPONTIER.COM/ELEPHPANT/ are no longer available or on sale at the time of your last access to the site or when you send the order form, DONNE DU SENS must inform you promptly, and in any case before 30 (thirty) working days from the day following your order, of the possible unavailability of the products ordered. In case of transfer of the order form and payment of the price, DONNE DU SENS will take the necessary steps to reimburse the amount you have advanced.
9. With the electronic transmission of the order form, you accept the General Terms and Conditions of Sale and you undertake to observe these conditions in your dealings with DONNE DU SENS. If you disagree with some of the terms indicated in the General Terms and Conditions of Sale, we invite you not to transfer your order form for the purchase of products on the “ELEPHPANT SHOPPING” shop to the internet address: WWW.VINCENTPONTIER.COM/ELEPHPANT/ by email at the following address: laurence.pontier[at]donnedusens.fr
GUARANTEE AND INDICATION OF THE PRICE OF THE PRODUCTS
1. On the “ELEPHPANT SHOPPING” shop at the internet address: WWW.VINCENTPONTIER.COM/ELEPHPANT/ are exclusively put on sale new and quality products. These products are manufactured by producers carefully selected by DONNE DU SENS for their rigorous quality controls.
2. The “ELEPHPANT SHOPPING” shop at the internet address: WWW.VINCENTPONTIER.COM/ELEPHPANT/ does not sell second-hand, defective or substandard products.
3. The essential characteristics of the products are presented on the “ELEPHPANT SHOPPING” shop at the internet address: WWW.VINCENTPONTIER.COM/ELEPHPANT/ inside each of the product sheets. The images and colors of the products offered for sale on the “ELEPHPANT SHOPPING” shop at the internet address: WWW.VINCENTPONTIER.COM/ELEPHPANT/ may not correspond to the real colors due to the internet browser and the screen used.
4. The prices of the products may be subject to updates. It is important to check the final selling price before sending your order form.
5. All products are provided with an identification label. /!\ Please do not remove this label which contains the production standards.
6. If you exercise your right of renunciation, DONNE DU SENS has the right not to accept the return of products without their label, which have been altered in their essential or qualitative characteristics or which have been damaged.
1. For the payment of the price of the products and the shipping costs, you can follow the modalities indicated in your order form.
2. In case of payment by credit/debit card, the financial information (e.g. credit/debit card number or due date) will be transferred by means of a cryptographic protocol to STRIPE or PAYPAL or other banks providing the services related to remote electronic payment, without third parties or even DONNE DU SENS being able to access it under any circumstances. Such information will never be used by DONNE DU SENS, except to complete the procedures related to your purchase or to issue refunds in case of a possible return of the products following the right of renunciation or if it is necessary to prevent or report to the police the occurrence of fraud on the “ELEPHPANT SHOPPING” shop at the following internet address: WWW.VINCENTPONTIER.COM/ELEPHPANT/
3. The price for the purchase of the products and the shipping costs, as indicated on the order form, will be debited to your bank account at the time of purchase of the products.
SHIPMENTS AND RETURNS
To find out about the specific terms and conditions of shipping and delivery of products, go to the FAQ section. Please pay the utmost attention to what is indicated in this section as the indications contained in FAQ form an integral and substantial part of the present General Terms and Conditions of Sale, and are therefore considered to be fully recognised and accepted by you at the time of transmission of the order form. For any request for information or possible complaints, you can contact the DONNE DU SENS customer service by email at the following address: welcome[at]donnedusens.fr
1. In accordance with the provision of the Consumer Code on distance selling, you have a withdrawal period of 14 days from receipt of your order.
2. To cancel the contract, your decision must reach us before the expiry of the legal period of 14 days and by email at the following address: welcome[at]donnedusens.fr
3. After the legal deadline of 14 days, DONNE DU SENS will be free to refuse the refund. In this case, you must return the products to DONNE DU SENS within 14 days from the date you received them, by handing them over to the carrier of your choice.
4. The costs of return are to be borne by the customer.
5. The right of return – in addition to compliance with the time limits and procedures described in the previous points – is considered to be correctly applied if the following conditions are fully met :
a. the product must not have been used, worn, altered, washed or damaged
b. the label must still be attached to the product
c. the product must be returned in its original packaging
d. returned products must be sent to DONNE DU SENS in one shipment. DONNE DU SENS reserves the right not to accept items from the same order, returned and shipped at different times.
6. If the Right of Renunciation is exercised in accordance with the terms and conditions indicated in the above paragraph, DONNE DU SENS will take the necessary steps to reimburse any sums already received for the purchase of the products.
7. The sums will be refunded to you within a minimum period of time and, in any case, within 14 (fourteen) working days following the date on which DONNE DU SENS becomes aware of the exercise of your right of renunciation. We will take the necessary steps to activate the refund procedure, once we have verified the correct execution of the terms and conditions indicated above.
8. In the event that the terms and conditions for the exercise of the right of renunciation have not been complied with, as specified in the preceding paragraphs, you will not be entitled to a refund of the amounts already paid to DONNE DU SENS. However, you will be able to obtain, at your own expense, your products in the condition in which they were returned to DONNE DU SENS. Otherwise, DONNE DU SENS may retain the products, in addition to the sums already paid for their acquisition.
TERMS AND CONDITIONS OF REPAYMENT
1. After the products have been returned, DONNE DU SENS will verify the conformity of the products with the conditions and terms indicated in paragraph 6. In the event of a positive conclusion of the checks, DONNE DU SENS will take the necessary steps to send you by e-mail the confirmation of acceptance of the products thus returned.
2. Regardless of the method of payment you have used, the refund is activated by DONNE DU SENS within 14 (fourteen) working days from the date on which DONNE DU SENS was notified of the exercise of the right of renunciation, once the correct execution of your right of renunciation has been verified and the returned products accepted.
3. In the event that there is no correspondence between the addressee of the products indicated in the order form and the one who made the payment of the sums due for the purchase, the refund of the sum, in case of exercise of the right of renunciation, will be made by DONNE DU SENS, in any case, towards the one who made the payment.
2. If you have not already done so, please read the General Conditions of Use, as they contain important information about the way we process our users’ personal data and the security systems adopted.
The General Terms and Conditions of Sale and the contract are governed by French law. The General Terms and Conditions of Sale are modified regularly, in particular in consideration of possible legal and normative changes.
The new General Terms and Conditions of Sale will apply on the date of publication on DONNE DU SENS.
Modifications and updates on 06/12/2022 at 12:43