{"id":89,"date":"2013-08-11T19:22:53","date_gmt":"2013-08-11T19:22:53","guid":{"rendered":"http:\/\/localhost:8888\/test\/?page_id=532"},"modified":"2026-02-15T06:41:11","modified_gmt":"2026-02-15T05:41:11","slug":"contact","status":"publish","type":"page","link":"https:\/\/www.vincentpontier.com\/elephpant\/elements\/pages\/contact\/","title":{"rendered":"Contact"},"content":{"rendered":"\n<div class=\"row\"  id=\"row-470635364\">\n\n\n\t<div id=\"col-854756386\" class=\"col medium-6 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"gap-420430853\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-420430853 {\n  padding-top: 40px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Frequently Asked Questions<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n\n<p class=\"lead\">Please read our FAQ before sending us a message.<\/p>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3194673723\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3194673723-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-are-the-delivery-charges-for-orders-from-the-online-shop?\" aria-expanded=\"false\" aria-controls=\"accordion-3194673723-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What are the delivery charges for orders from the Online Shop?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3194673723-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3194673723-label\">\n\t\t\t\n\n<p>The calculation of transport costs is done automatically when you add elephpants to your basket. It is based on the weight of your order.<\/p>\n<p>There are three main geographic areas.<\/p>\n<p><strong>1) Delivery in France<\/strong><br><strong>2) Delivery to a European country<\/strong><br><strong>3) Delivery to the rest of the world.<\/strong><\/p>\n<p>The amount of delivery costs will be calculated when you have entered a delivery address (Country).<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2446916865\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2446916865-label\" class=\"accordion-title plain\" href=\"#accordion-item-which-payment-methods-are-accepted-in-the-online-shop?\" aria-expanded=\"false\" aria-controls=\"accordion-2446916865-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Which payment methods are accepted in the Online Shop?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2446916865-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2446916865-label\">\n\t\t\t\n\n<p>I selected two leaders in the online payments market. Payment by credit card with the <strong>STRIPE<\/strong> solution and online payment through the <strong>PAYPAL<\/strong> solution. These are two particularly secure solutions.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3194036769\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3194036769-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-exactly-happens-after-ordering?\" aria-expanded=\"false\" aria-controls=\"accordion-3194036769-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What exactly happens after ordering?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3194036769-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3194036769-label\">\n\t\t\t\n\n<p>As soon as you have placed an order, I prepare the package myself and send you the <strong>Colissimo<\/strong> (express solution from the French post office) to the address indicated in your order. The order is prepared the same day. The package is sent the day after the order is placed (except Friday and Saturday).<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3871971444\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3871971444-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-long-will-delivery-take?\" aria-expanded=\"false\" aria-controls=\"accordion-3871971444-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How long will delivery take?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3871971444-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3871971444-label\">\n\t\t\t\n\n<p>You will be delivered in&nbsp;<strong>1 or 2 working days<\/strong>&nbsp;&nbsp;if you live in France.<br>Between&nbsp;<strong>5 and 7 working days &nbsp;<\/strong>if you live in Europe.<br>Between&nbsp;<strong>8 and 14 working days &nbsp;<\/strong>if you live in the rest of the World.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3085006455\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3085006455-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-you-use-my-personal-data?\" aria-expanded=\"false\" aria-controls=\"accordion-3085006455-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do you use my personal data?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3085006455-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3085006455-label\">\n\t\t\t\n\n<p>The personal data requested of you are necessary for the creation of your acount. They are destined for use by DONNE DU SENS, the Data Controller, and are founded in the performance of a contract. They will be retained for 3 years with effect from your last contact or, if applicable, from the end of our commercial relationship extended by any statutory period of limitation. You have the benefit of rights of access, rectification, erasure, opposition and portability in respect of your personal data, and of the right to restriction of processing, which you may exercise by email to <strong>welcome[at]donnedusens.fr<\/strong> or by letter, mentioning your name and address and accompanied by proof of identity, sent to <strong>DONNE DU SENS, 10 RUE CENTRALE 07300 SAINT JEAN DE MUZOLS<\/strong>. You have the right to lodge a complaint with your competent personal data protection supervisory authority.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2479938684\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2479938684-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-are-the-taxes-in-france?\" aria-expanded=\"false\" aria-controls=\"accordion-2479938684-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What are the taxes in France?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2479938684-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2479938684-label\">\n\t\t\t\n\n<p>The<strong> DONNE DU SENS<\/strong> company is a self-employed company under the microenterprise regime. As such, VAT is not applicable &#8211; <strong>Article 293 B of the General Tax Code<\/strong> (France).<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4208760107\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4208760107-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-i-receive-an-invoice-for-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-4208760107-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do I receive an invoice for my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4208760107-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4208760107-label\">\n\t\t\t\n\n<p>To receive an invoice from <strong>DONNE DU SENS<\/strong>, please make a specific request by email to the address <strong>welcome[at]donnedusens.fr<\/strong>.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<p>&nbsp;<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1259471827\" class=\"col medium-6 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"gap-594516098\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-594516098 {\n  padding-top: 40px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Send us an email<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n\n<p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f276-o1\" lang=\"fr-FR\" dir=\"ltr\" data-wpcf7-id=\"276\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/elephpant\/wp-json\/wp\/v2\/pages\/89#wpcf7-f276-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulaire de contact\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"276\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"fr_FR\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f276-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><label> Votre nom (obligatoire)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> Votre adresse de messagerie (obligatoire)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Objet<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span> <\/label>\n<\/p>\n<p><label> Votre message<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Envoyer\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":13,"parent":48,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-89","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.vincentpontier.com\/elephpant\/wp-json\/wp\/v2\/pages\/89","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vincentpontier.com\/elephpant\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.vincentpontier.com\/elephpant\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.vincentpontier.com\/elephpant\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vincentpontier.com\/elephpant\/wp-json\/wp\/v2\/comments?post=89"}],"version-history":[{"count":22,"href":"https:\/\/www.vincentpontier.com\/elephpant\/wp-json\/wp\/v2\/pages\/89\/revisions"}],"predecessor-version":[{"id":570,"href":"https:\/\/www.vincentpontier.com\/elephpant\/wp-json\/wp\/v2\/pages\/89\/revisions\/570"}],"up":[{"embeddable":true,"href":"https:\/\/www.vincentpontier.com\/elephpant\/wp-json\/wp\/v2\/pages\/48"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.vincentpontier.com\/elephpant\/wp-json\/wp\/v2\/media\/13"}],"wp:attachment":[{"href":"https:\/\/www.vincentpontier.com\/elephpant\/wp-json\/wp\/v2\/media?parent=89"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}