Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

The calculation of transport costs is done automatically when you add elephpants to your basket. It is based on the weight of your order.

There are three main geographic areas.

1) Delivery in France
2) Delivery to a European country
3) Delivery to the rest of the world.

The amount of delivery costs will be calculated when you have entered a delivery address (Country).

Which payment methods are accepted in the Online Shop?

I selected two leaders in the online payments market. Payment by credit card with the STRIPE solution and online payment through the PAYPAL solution. These are two particularly secure solutions.

What exactly happens after ordering?

As soon as you have placed an order, I prepare the package myself and send you the Colissimo (express solution from the French post office) to the address indicated in your order. The order is prepared the same day. The package is sent the day after the order is placed (except Friday and Saturday).

How long will delivery take?

You will be delivered in 1 or 2 working days  if you live in France.
Between 5 and 7 working days  if you live in Europe.
Between 8 and 14 working days  if you live in the rest of the World.

How do you use my personal data?

The personal data requested of you are necessary for the creation of your acount. They are destined for use by DONNE DU SENS, the Data Controller, and are founded in the performance of a contract. They will be retained for 3 years with effect from your last contact or, if applicable, from the end of our commercial relationship extended by any statutory period of limitation. You have the benefit of rights of access, rectification, erasure, opposition and portability in respect of your personal data, and of the right to restriction of processing, which you may exercise by email to welcome[at]donnedusens.fr or by letter, mentioning your name and address and accompanied by proof of identity, sent to DONNE DU SENS, 10 RUE CENTRALE 07300 SAINT JEAN DE MUZOLS. You have the right to lodge a complaint with your competent personal data protection supervisory authority.

What are the taxes in France?

The DONNE DU SENS company is a self-employed company under the microenterprise regime. As such, VAT is not applicable – Article 293 B of the General Tax Code (France).

Do I receive an invoice for my order?

To receive an invoice from DONNE DU SENS, please make a specific request by email to the address welcome[at]donnedusens.fr.

 

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